Frequently Asked Questions (FAQ)
1. What services does AR-Designers provide?
We offer custom 3D design and 3D printing services, including décor items, gifts, promotional products, artistic models, and custom prototypes, as well as tailored STL file design.
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2. Can you create a custom design based on my idea?
Yes, we can create fully customized designs based on your ideas, sketches, or reference images, with design review and approval before printing.
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3. What materials are used in 3D printing?
We use high-quality materials such as PLA, PETG, and other filaments depending on the product requirements, ensuring durability, precision, and suitability for the intended use.
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4. Are the products suitable for decorative or functional use?
We provide both decorative and functional products upon request. Please clarify the intended use when placing your order so we can recommend the appropriate design and material.
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5. What is the production time?
Production time varies depending on the size and complexity of the design and typically ranges from 2 to 7 business days after design approval.
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6. Can the design be modified after confirmation?
Limited revisions are allowed before printing begins. Once printing has started, no changes can be made.
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7. Do you accept bulk orders or special occasion requests?
Yes, we accept bulk orders and special requests for occasions such as Ramadan, holidays, corporate events, and promotional gifts, with special pricing available for large quantities.
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8. Do you offer shipping داخل and خارج Egypt?
We ship to all governorates within Egypt. International shipping is available and arranged based on the destination and product type.
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9. Can products be returned or exchanged?
Custom-designed and made-to-order products are non-refundable and non-exchangeable, except in cases of clear manufacturing defects.
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10. How can I contact you or place an order?
You can contact us through the Contact Us page, via social media platforms, or through the WhatsApp number listed on the website.
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11. Who owns the design rights after completion?
For custom designs, usage rights (personal or commercial) are agreed upon in advance based on the order.
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12. Can I request the design file only without printing?
Yes, we offer design-only services and deliver STL files without printing, based on prior agreement.